Business Operations


Standard Operating Procedures establish processes and standards for your business that create efficiency, effectiveness and consistency. In this course, Teresa lays out areas of operations where SOPs are valuable for pop-up businesses, e-commerce shops, and brick + mortar spaces. She also teaches you how to write and use your own for your business.


Teresa Perretta

Founder, Culture Refined Consulting


With over a decade of professional experience in executive leadership, retail hospitality, and business development, Teresa Perretta is the quality of person every organization wants and needs on their team.  She obtained her Bachelor of Communication & Public Relations at the University of Dayton in 2009 and has several years of experience working in higher education.  As the proud owner of Culture Refined Consulting, founded in 2018, Teresa dedicates her work’s focus to assisting small businesses with start-up and organizational development that will show them how to optimize their resources in order to reach projected sales goals and overall success in the marketplace. 


In addition to her experience in executive leadership and hospitality, Teresa Perretta has over eighteen years of experience in restaurant & operations management formerly serving as the Vice President of Operations for FUSIAN.  In recent years, Teresa has translated her start-up experience into the tech industry, focusing on custom software and digital product development through her work at ModWeb.  She currently serves as an Entrepreneur-in-Residence for the Downtown Dayton Partnership to support small business development in Downtown Dayton, OH.  Being a woman of many hats but also a woman of balance, Teresa enjoys many hobbies which include hiking, traveling, cooking and developing video games with her brother. Teresa Perretta is a force to be reckoned with in the Dayton community with a lot of love and experience to share.

Example Curriculum

  Standard Operating Procedures
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